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Mortgage Was Sold |
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The bank we had our home mortgage with was sold in 2007 to another bank. Just before the sale, my wife went online with the original bank to see what the balance of our mortgage principle was. After the sale my wife went online with the new bank to again look at our mortgage principle balance. The balance was approximately $800 more with the new bank than it was with the old one. We've been trying to contact the new bank to see why our principle is more with them than it was with the old one but we are getting the run around. As requested we faxed a copy of the original bank's balance to the customer service rep we spoke at the new bank and for 2 months now we've seen no action. We've been unable to get in touch with the original rep and have been passed onto another who needed us to refax the info. If we don't get any action from the current bank soon what do you recommend we do? |
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Send a brief (one-page) letter explaining the problem to the Mortgage Banking Division, New York State Banking Department, 2 Rector Street, New York NY 10006. You can also call them at their hotline, 1-800-522-3330. At the same time, send a copy of the letter to the new lender's president (a librarian can help you find the right name and address.)
Let me know what happens; I'm interested.
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Edith
Originally published on January 13, 2008 |
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